Bev and her team have managed my properties for the last 12 years. The team are always friendly and responsive and communicate well. When searching for tenants they take my requirements into consideration, while also applying their own company standards, resulting in a number of very long term tenancies. The team treat my tenants respectfully, manage expectations and communicate maintenance issues in a timely manner, resulting in maintained properties, happy tenants and landlord. Rental statements are always processed on the same day of the month, providing certainty of payment date. I am very pleased with the service and would recommend the services of Sorella.
We have been using Bev and her team since 2008 and we could not cope without them. They fully manage three properties as we live 4 hours drive away and we could not fault there service. They keep us fully informed on the tenants circumstances and as soon as we need to be involved they will be in touch. Regular inspections are carried out and we get a report including photographs listing all urgent and non urgent works. All maintenance is quoted, by more than one contractor so we know what we are getting and can make an informed decision on each repair listed. We are confident that they have our best interests at heart and have given us sound advice on which tenant (or not) to proceed with. We have a great relationship with all the team in the office and have no hesitation in recommending them.
James and Anna King
Bev Trainer and her team have been expertly managing our four properties for nearly 10 years.
They have always found excellent tenants for us. Two of our properties have the same tenants in for the last 10 years, our third property has only had 2 tenants in the last 10 years with just a short break in between them. The fourth property has had 4 tenants in again with short breaks between tenancies.
Our rent statements are clear and easy to understand and the rent is paid into our bank account on the same day every month.
Our rent to us has always been paid on time.
The maintenance department is extremely efficient. If there is any work to be done they have a team of local tradesmen that they use. All at reasonable costs.
All in all, we are more than happy with the personal service we receive.
David and Julie List